Support
Stuck on something that isn't a level? Most answers are below. If not, write to us and we'll get back to you.
Common questions
How do I restore my purchases?
Open the game's settings and tap Restore purchases. Use the same Apple ID you bought with. Remove ads, the Starter pack and Chomp+ come back; hints that were already used do not.
How do I cancel Chomp+?
Open iOS Settings › your name › Subscriptions › Chomp+ and tap Cancel. Chomp+ stays active until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.
I got a new phone. Where is my progress?
If iCloud is on, your progress comes back when you sign in with the same Apple ID and open the game. It is also part of a normal iPhone backup. Purchases can always be restored from settings.
How do hints work?
Tap the light bulb in a level to see the perfect route from where you are. You get hints from the daily gift, from finishing a world, from a reward video and from hint packs. When every move left keeps the perfect score, the hint is free.
What is a dead end?
When no tile around you can be entered, the level is over. Undo your last moves or start again, and try another route.
How do I turn reminders on or off?
In the game's settings under Notifications. We only notify you about the daily puzzle and new worlds or events, never ads.
Can I play without ads?
Yes: Remove ads, the Starter pack and Chomp+ all remove the ads between levels. Reward videos are always optional. The game also works fully offline; ads simply don't show then.
Why am I asked about tracking and cookies?
Ads pay for the free game. Apple and the law let you choose whether ads may use data about you. Whatever you choose, the whole game is yours to play. You can change it under Settings › Privacy choices. More in the privacy policy.
Does the game collect statistics?
Yes, anonymous ones: which levels are won or lost, how far players get, and errors, so we can fix problems and make the levels fair. They never say who you are. You can turn them off under Settings › Privacy choices. More in the privacy policy.
How do I delete my data?
Delete the app and remove its iCloud data (iOS Settings › your name › iCloud › Manage storage). To delete your purchase records, e-mail us.
Found a bug?
Tell us your iPhone model, iOS version and the game version (at the bottom of the game's settings), and which level it happened in. A screenshot helps a lot.